FAQs

Toychai.com FAQ:

You may cancel your order within 6 hours of placing the order. In such case you must inform us within via email ([email protected]), including order number and/or by calling our customer support 01313092994.

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    YES, sir/Ma’am, after order confirmation you will receive a call from our customer support to confirm the delivery time slot with you. Our Delivery Company will also reconfirm the timing with you before shipment. We still request you to let us know if you have any change in plans.

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      You received our products in hand but you don’t like the product/it is defective? DO NOT worry we are here for you. Please contact us within 48 hours of receiving the product via email ([email protected]) or by calling our customer support number 01313092994. Please include your order number and your contact number. Our delivery man will come and collect it from you and we will process the refund after product inspection at office, however for credit card/bkash payment appropriate processing time will be required.

      Outside Dhaka returns: After emailing us/calling us within 48 hours of receiving the products, you will need to be return the product to us via SA Paribahan back to Toychai.com office (address: Level 1, House 1256, Road 9, Mirpur DOHS). After product inspection is completed, full refund including return shipment cost will be sent to you via bkash or bank account. Appropriate processing time will be required.

      Please note that for the product return to be accepted, the product cannot be broken or tampered with, there cannot be any missing parts, the used product will not be accepted, the product should be returned in the same condition it was received including original packaging for FULL REFUND to be processed.

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        Yes, sir/Ma’am, we import all our products from reliable suppliers from China/India and many other countries.

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          For buying more than one toy you don’t have to pay extra delivery charge also if your total exceeds 2000 TK you will receive FREE Delivery.

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            Answer: You may pay by the following secure methods:

            • Cash on Delivery
            • Credit/Debit Card (Visa, Mastercard, Union Pay, Nexus, Amex) International/local
            • Mobile Wallet – bKash, Rocket, mCash, MyCash, AB Direct, t-cash, Sure Cash, Qcash, iPay, Upay, Dmoney
            • Internet Banking – City Touch

            All our online payments are done by SSLCOMMERZ secured platform.

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              We have many toy collections with lots of categories. You may visit our website and see all of our collection and categories.

              Shop by Toy categories link: https://www.toychai.com/product-category/shop_by_category/

              Shop by Age category link: https://www.toychai.com/product-category/shop_by_age/

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                We are constantly launching new and exciting toys and you can find all those new toys through this link https://www.toychai.com/shop/

                After clicking on the above link you may use our filters on the left side (desktop), on the bottom (mobile), the select “New Collection” under the category “Shop by Tag”.

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                  For ordering our toy/product you can follow the steps:

                  Step-1:  Go to our website toychai.com

                  Step-2:  Select the toy/product you want to buy

                  Step-3:  You can see all details of product/toy, now select BUY NOW

                  Step-4:  You can find a box and you have to select CHECK OUT

                  Step-5:  Fill-up the CUSTOMER INFORMATION and select Continue to shipping

                  Step-6:  Select your payment option and Place order

                  Step-7: Your will shortly receive confirmation mail at your given E-mail address.

                  Alternatively, if you would like you may also place the order on our Facebook page or call our Customer Care 01313092994.

                  Our team is waiting to provide all the support you may need.

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                    After order confirmation you will receive a call and email from our customer support to confirm the delivery time slot with you.

                    LocationDelivery ChargeDelivery Time
                    Within Dhaka60 TK1-2 Business Days
                    Outside Dhaka120 TK5-7 Business Days

                    *Orders above 2000 TK will receive FREE Delivery.

                    We provide Cash on Delivery for both Dhaka and Outside Dhaka

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                      Sir/Ma’am, all our color options are listed in the product description page of that product under the product pictures. However, if you would like to double confirm, please call our Customer Care 01313092994. Thank you.

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                        Sorry sir/ma’am, we don’t have any shop right now, currently we sell our toys via online. But we are trying to establish our shop by collaborating with any interested company. Thank you.

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                          Sorry sir/ma’am, we don’t have any shop right now, currently we sell our products via online only. But when we open our shops we will definitely inform our valuable customers. Meanwhile, if you need any clarification, please feel free to contact our Customer Care 01313092994. Thank you.

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                            Answer: Sir/Ma’am, we set our products price based on our products quality and all kinds of production and shipment cost. We believe that the price we set for our products is affordable and correct according to product quality. Thank you.

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